Dokumentasi
Temukan panduan teknis, tutorial integrasi, dan best practices untuk maksimalkan penggunaan EverSales
Terakhir diperbarui: 9 April 2026
Quick Start
Mulai dalam 5 menit
Steps:
Daftar akun EverSales
Hubungkan nomor WhatsApp
Upload knowledge base
Test AI Sales Agent
Go live!
Estimated Time:
5 menit
From signup to go-live
Setup & Konfigurasi
Account Setup
Steps:
Kunjungi eversales.gradual.id/login
Klik 'Sign Up' atau 'Daftar'
Isi form registrasi bisnis
Verifikasi email dan nomor WhatsApp
Complete company profile
Requirements:
Email bisnis aktif
Nomor WhatsApp Business
Informasi perusahaan lengkap
Logo dan brand assets
WhatsApp Integration
Steps:
Buka menu WhatsApp di Dashboard
Scan QR code dengan WhatsApp Anda
Configure webhook endpoints
Test message sending/receiving
Verifikasi koneksi berhasil
Requirements:
Nomor WhatsApp yang aktif
Smartphone dengan WhatsApp terinstall
Scan QR code dari dashboard
Nomor WhatsApp aktif (non-Business juga bisa)
Knowledge Base Setup
Steps:
Prepare product information
Upload documents (PDF, Excel)
Create FAQ database
Train AI with sample conversations
Test response accuracy
Supported Formats:
PDF documents
Excel spreadsheets
CSV data files
Text files (.txt)
JSON structured data
API & Integrasi
EverSales mendukung dua tipe integrasi webhook secara penuh: Event Notifier (Outbound) dan External KB (Inbound). Fitur REST API tambahan masih dalam tahap pengembangan.
Coming Soon
REST API untuk integrasi dengan sistem eksternal
SDK untuk Node.js, Python, dan PHP
Available Now
Outbound webhooks untuk notifikasi event/sales real-time
External KB API untuk query database internal bisnis
Ekspor data lengkap ke format Excel
Knowledge base dari file PDF & spreadsheets
Best Practices
Message Design
Gunakan bahasa yang natural dan conversational
Personalisasi pesan dengan nama pelanggan
Hindari terlalu banyak emoji atau formatting
Gunakan line breaks untuk readability
Include clear call-to-action
Response Management
Set response time expectations
Implement escalation untuk complex issues
Use templates untuk common questions
Monitor response accuracy regularly
Collect feedback untuk improvement
Data Management
Regular knowledge base updates
Backup conversation data
Clean up inactive contacts
Monitor token usage and limits
Implement data retention policies
Security
Use strong passwords and enable 2FA
Use HTTPS untuk semua communications
Implement rate limiting
Monitor untuk suspicious activity
Secure webhook endpoints
Troubleshooting
Messages not sending
Causes:
Session expired
Rate limit exceeded
WhatsApp number not verified
Message content violates WhatsApp policy
Solutions:
Re-login to refresh session
Wait for rate limit reset
Verify WhatsApp number
Review message content guidelines
AI responses inaccurate
Causes:
Outdated knowledge base
Insufficient training data
Ambiguous user queries
Language model limitations
Solutions:
Update knowledge base regularly
Add more training examples
Improve query clarity
Use specific prompts
Webhook not receiving events
Causes:
Incorrect webhook URL
Network connectivity issues
Signature verification failure
Server downtime
Solutions:
Verify webhook endpoint URL
Check network connectivity
Implement proper signature verification
Monitor server uptime